Refund policy
dervanse Last updated: August 19, 2026
Thank you for shopping with dervanse . We want you to be completely satisfied with your purchase. Please read our Refund and Return Policy carefully before making a purchase.
1. Returns
We accept returns within 30 days of the delivery date. To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging with all tags attached.
- You must have proof of purchase (order number or receipt).
Certain items are exempt from return, including:
- Gift cards
- Final sale or clearance items
- Perishable goods
- Personalized or custom-made items
- Items marked as non-returnable at the time of purchase
2. How to Start a Return
To initiate a return, please contact us at contact@dervanse.com or call +1 (662) 372-7500 with your order number and the reason for the return. We will provide instructions on how and where to send your item.
Items returned without first requesting a return may not be accepted.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
- Original shipping charges are non-refundable, except where the return is due to our error.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 5–10 business days.
- Depending on your card issuer or bank, it may take additional time for the refund to appear on your statement.
- Refunds are issued through Shopify Payments and follow the payment method used at checkout.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@dervanse.com.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at contact@dervanse.comwith your order number and photos of the item. We will offer a replacement, exchange, or full refund, including any shipping costs, at no additional charge to you.
6. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product in a different size or color, please contact us at contact@dervanse.com.
7. Late or Missing Refunds
If you haven't received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often processing time before a refund is posted.
- If you've done all of this and still have not received your refund, please contact us at contact@dervanse.com.
8. Order Cancellations
Orders may be cancelled for a full refund if the request is made before the order has shipped. Once an order has shipped, it is subject to our standard return policy above.
9. Contact Us
If you have any questions about our Refund and Return Policy, please reach out to us using the details below.
dervanse
| Address | 14 NE 1st Ave, Miami, FL 33132, United States |
| Phone | +1 (662) 372-7500 |
| contact@dervanse.com |