Shipping policy
dervanse Last updated: August 19, 2026
Thank you for shopping with dervanse. This Shipping Policy outlines how we process and ship your orders.
1. Order Processing Time
All orders are processed within 2–4 business days after payment is confirmed through Shopify Payments. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you by email if there is a significant delay in your order.
2. Shipping Time
Once your order has shipped, delivery typically takes 5–10 business days, depending on your location.
Estimated total delivery time (processing + transit): 7–14 business days.
Delivery times are estimates and are not guaranteed. They may vary due to carrier delays, customs processing (for international orders), weather, or other circumstances beyond our control.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
If you have not received tracking information within 4 business days of placing your order, please contact us at contact@dervanse.com.
5. Shipping Destinations
We currently ship to addresses within the United States. If you would like to inquire about shipping to a different location, please contact us at contact@dervanse.com.
6. Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at contact@dervanse.com or +1 (662) 372-7500, and we will do our best to update the address before the order ships.
7. Lost or Stolen Packages
dervanseis not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivery but you have not received your package, please contact the shipping carrier directly. We are happy to assist you in filing a claim.
8. Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery at contact@dervanse.com with your order number and photos of the damaged item and packaging. We will arrange a replacement or refund in accordance with our Refund and Return Policy.
9. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible. We can only accommodate changes or cancellations if the order has not yet been processed for shipping.
10. Contact Us
If you have any questions about our Shipping Policy, please reach out to us using the details below.
dervanse
| Address | 14 NE 1st Ave, Miami, FL 33132, United States |
| Phone | +1 (662) 372-7500 |
| contact@dervanse.com |